If you are not completely satisfied with your purchase, we will accept any full-sized product return (no exchanges), as long as the product is at least half full/gently used and the return request is made within 30 days of the initial purchase. Please note, products that are not used and not opened will receive a refund to the original payment method. Products that have been opened and gently used will receive store credit.

Once your return request is authorized, please ensure that all returns reach our studio within a two-week period from the date the pre-paid return label is emailed to you. Failure to do so may result in our inability to authorize a refund/store credit or issue another return label. 

We reserve the right to refuse any return for a product, after inspection, if we determine that it is less than half full, has been re-filled with a non-Youstina Maksimous product, or was not originally purchased from youstinamaksimous.com. Also, please note that unauthorized returns or those failing to meet our return criteria will be recycled or disposed of. Products that have been damaged or lost from personal usage such as dropped, stolen, spilled, or mishandled are not refundable.

We actively monitor returns and refunds and retain the authority to restrict or decline returns, or impose a return processing fee if we determine that our policies have been misused. Any determination of policy abuse is at our discretion and is final, without possibility of appeal. We are not obliged to disclose specific reasons or methodologies for such decisions, except to notify the customer that a refund request is declined due to policy abuse. 

Our complete collection is returnable, with the exception of our eGift Cards, discovery kits, and orders placed during gifting promotions where free product was received. 

Eligible products must have been purchased directly from youstinamaksimous.com within the last 30 days. 

We handle returns for orders purchased on youstinamaksimous.com only. If you purchased a Youstina Maksimous product from one of our authorized retailers, please reach out to them for assistance with your return. 

We handle returns for orders purchased on youstinamaksimous.com only. If you purchased a Youstina Maksimous product from one of our authorized retailers, please reach out to them for assistance with your return.

To initiate a return for orders placed on youstinamaksimous.com within 30 days from the purchase date, please visit our Stress-less Portal. You will need your order number and zip code to get started. Once your return is authorized, you’ll receive step-by-step instructions and a prepaid shipping label via email. 

Unfortunately, we do not offer exchanges at this time. If eligible, you may return your original product for a refund or store credit, and then place a new order for your desired replacement.

We are not able to accept returns from multiple orders in a single package. Please submit a return request through our Stress-less Portal for each order. Products from different orders need to be sent separately, in different shipper boxes with the appropriate US pre-paid label and return packing slip for a refund to be processed.

All returns, once received, are subject to a 7-9 business day processing period before your refund or store credit is granted. You will be notified via email as soon as your return has been processed and your refund/store credit has been issued. Please contact our Customer Care at care@youstinamaksimous.com if you need to inquire about the status of a pending return.

We are always here for you. Connect with our Customer Care team at care@youstinamaksimous.com